Pedigree Consulting Refund and Cancellation Policy

At Pedigree Consulting we are committed to providing exceptional consulting services and achieving the best possible outcomes for our clients. We understand that circumstances can change, and we’ve outlined our refund policy below to ensure clarity and fairness.

Our Commitment to Your Satisfaction

We strive to deliver high-quality, impactful consulting services. If you are not satisfied with our services, we encourage you to communicate your concerns with us immediately. We will work diligently to address any issues and find a mutually agreeable solution.

Refund Eligibility and Process

Refunds, when applicable, will be processed based on the following conditions:

Project Cancellation by Client

Prior to Project Commencement: If a client cancels a project before any work has begun and before any initial deliverables have been provided, a full refund of any fees paid, minus a 10% administrative fee, may be issued.
During Project Execution: If a project is cancelled by the client after work has commenced, refunds will be prorated based on the percentage of work completed and the expenses incurred up to the point of cancellation. Any non-refundable deposits or specific expenses outlined in the service agreement will be deducted. We will provide a detailed breakdown of work completed and expenses.
Project Completion: No refunds will be issued for projects that have been completed and delivered as per the agreed-upon scope of work.

Failure to Deliver Services

In the unlikely event that Pedigree Consulting is unable to deliver the agreed-upon services due to unforeseen circumstances on our part, a full refund for undelivered services will be issued.

Dispute Resolution

If a dispute arises regarding the quality or delivery of services, we will first attempt to resolve the issue through direct communication and negotiation.
If a resolution cannot be reached, we may agree to a partial or full refund at our sole discretion, based on the specific circumstances of the dispute.

Online courses

We offer a 30-day refund policy for paid online, self-paced courses. If you are unsatisfied with the course material within the first 30 days of purchase or enrolment, you may request a full refund. To be eligible
The request must be made within 30 calendar days of your purchase date
You must demonstrate that you engaged with the course materials (e.g., completed at least one module, attended a session, etc.).
This applies to online self-paced course material only.

Refunds will not be issued for

Requests made after the 30-day period
Courses purchased on discount or through third-party partners (unless explicitly stated)
Courses that have been completed in full
Mastermind sessions, coaching sessions and live events which are held live as these incur payment requirements for staff involved.Face to face courses and workshops

Non-Refundable Items

Please note that the following items are generally non-refundable:

Non-refundable deposits: As specified in your service agreement, All deposits or retainers paid at the time of contract signing are non-refundable.
Third-party expenses: Costs incurred for third-party services, software, or resources explicitly approved by the client as part of the project.
Completed work/deliverables: Once a deliverable has been provided and accepted (or deemed accepted after a reasonable review period), the associated fees are non-refundable.
Digital materials such as PDF guides, templates and checklists, downloadable toolkits, E-books or whitepapers are all non-fundable.
In-person course and workshops: Face to face courses and workshops or live (face to face and online) facilitation services.

Cancellation of Consulting Engagements

Either party may cancel a consulting agreement by providing written notice in line with the contract terms. Any such cancellation does not entitle the client to a refund of already paid fees, unless explicitly stated in the agreement.

How to Request a Refund

All refund requests must be submitted in writing to support@pedigreeconsulting.com or through your dedicated project manager. Please include:

Your name and company name
Project name/description
Reason for the refund request
Any supporting documentation

We will review your request and respond within 3 business days. Approved refunds will be processed within 10 to14 business days to the original method of payment, where possible.

Modifications to This Policy

Pedigree Consulting reserves the right to modify this refund policy at any time. Any changes will be posted on our website and will apply to all new service agreements entered into after the date of the revised policy.

Contact Us

If you have questions about this policy or wish to request a refund under the applicable terms, please contact:

📧 Email: support@pedigreeconsulting.com
📞 Phone: +26771815468
🌐 Website: www.pedigreeconsulting.com